When choosing a travel company to accompany your journey, not only attractive destinations and quality services but also the policies of this unit need to be considered.

At My Tam Travel, we are proud to offer our customers a comprehensive service policy system, ensuring all benefits and peace of mind for you throughout your journey.

Let's find out 10 important points to know about My Tam Travel's policy to be able to choose the most optimal travel service.

Introduction to My Tam Travel's service policy

With the goal of becoming one of the leading travel companies in Vietnam, My Tam Travel always focuses on building and perfecting service policies to bring wonderful and safe travel experiences to customers. From booking tours, payment, information security to support services, insurance, transportation and accommodation - all are designed and managed by My Tam Travel in a professional, transparent manner and ensure the interests of customers.

1. Tour booking and payment policy

Online tour booking process

You can easily book a tour online at My Tam Travel's website in 4 simple steps:

1. Choose your favorite tour
2. Fill in personal information and number of guests
3. Payment by accepted methods
4. Receive tour booking confirmation and itinerary details

After completing the tour booking process, customers will receive a tour booking confirmation and detailed information about the schedule, means of transportation, tour program, food and beverage services, accommodation... to help customers fully prepare for the trip.

Accepted payment methods

My Tam Travel accepts many convenient payment methods for you to choose from such as:

• Online payment by credit/debit card (Visa, Master Card, JCB, American Express...)
• Bank transfer
• Cash payment at the office
• Installment payment (with some tours)

You can rest assured to choose the appropriate payment method, ensuring safe, fast and convenient transactions.

Refund and cancellation policy

My Tam Travel is committed to transparency in refund and tour cancellation policies. Specifically:

• Customers can cancel the tour and get a 100% refund (minus service fees) if they cancel 30 days before departure date.
• If the tour is canceled 15-29 days before departure date, the customer will be refunded 50% of the tour price.
• In case of tour cancellation less than 15 days before departure date, customers will not be refunded.
• In case My Tam Travel is forced to cancel the tour due to force majeure, the customer will be refunded 100% of the tour value.

This policy is applied consistently to all tours organized by My Tam Travel, helping you proactively arrange your plans and feel secure about issues related to payment and refunds.

2. Customer information security policy

Commitment to protecting personal data

At My Tam Travel, we are committed to protecting and not disclosing any personal information of customers such as full name, phone number, email, address... other than the necessary requirements for booking tours, payment and providing services. Your information is always kept safe and only used for the purpose of serving customer requests.

Customer information processing process

When customers provide personal information to My Tam Travel, we will take the following steps to ensure the safety of your data:

1. Receive and store customer information safely and securely.
2. Only use information to serve customer requests such as booking tours, payment, support, care...
3. Do not share or disclose customer personal information to third parties without permission.
4. Delete or securely store customer information after completing customer requests.

With these specific commitments and processes, My Tam Travel always puts customer information protection first, bringing absolute peace of mind to customers.

3. Price and promotion policy

Committed to competitive prices

My Tam Travel is committed to always providing tours with competitive and reasonable prices on the market. We regularly monitor, update and adjust tour prices in accordance with market price developments, and proactively negotiate with service providers to bring the most optimal prices to customers.

In addition, My Tam Travel also applies many special price incentive policies for customers who book tours early, loyal customers, large groups... to bring quality travel experiences at reasonable costs.

Regular promotions and offers

In addition to our commitment to competitive prices, My Tam Travel also offers many attractive incentives and promotions for customers such as:

• Promotional discounts on tours during holidays, Tet and special occasions of the year
• Special price for customers who book tours early
• Membership program with many preferential benefits
• Discounts for groups, families or groups
• Give away gifts, freebies to customers on certain tours

With flexible incentives and promotions, My Tam Travel always brings travel opportunities at reasonable costs and many additional utilities to customers.

4. Customer care policy

24/7 Support Service

At My Tam Travel, we always pay special attention to customer care and support throughout the journey. Customers can contact our customer care team 24 hours a day, 7 days a week through the following channels:

• Hotline: 0939790983
• Email: cskh@mytamtravel.com.vn
• Fanpage/Messenger: My Tam Travel

Customer requests, feedback or complaints will be received and processed immediately, helping you have a smooth and secure travel experience.

Complaints and feedback handling process

In addition to 24/7 support service, My Tam Travel also applies a clear complaint and feedback handling process, to resolve any problems that arise quickly and effectively:

1. Receive feedback and complaints from customers through contact channels.
2. Analyze and evaluate the nature and extent of the problem.
3. Identify appropriate solutions.
4. Contact customers directly to notify and resolve.
5. Monitor and evaluate customer satisfaction after resolution.
6. Maintain records and reports summarizing complaints.

With this process, My Tam Travel commits to handling all customer feedback and complaints fairly, quickly and bringing maximum satisfaction to customers.

5. Travel insurance policy

Travel insurance packages offered

To ensure the safety and benefits of customers during the trip, My Tam Travel provides comprehensive travel insurance packages such as:

• Travel accident insurance: Compensation in case customers have accidents or injuries during the trip.
• Travel health insurance: Covers medical expenses and hospitalization while traveling.
• Luggage insurance: Compensation when customer's luggage is lost or damaged.
• Tour cancellation insurance: Refund tour costs when customers are forced to cancel the tour due to force majeure reasons.

You can choose insurance packages that suit your needs and conditions to ensure safety and benefits throughout your trip.

Insurance Claim Process

In case the customer needs to make an insurance claim, My Tam Travel will guide and support you to perform the following steps:

1. Contact My Tam Travel customer service immediately for detailed instructions.
2. Provide full relevant documents and certificates such as invoices, receipts, medical certificates...
3. Complete the claim form and submit it to the insurance company.
4. Coordinate with insurance company to urge and monitor the processing.
5. Receive warehouse

   Price and promotion policy

Committed to competitive prices

My Tam Travel is committed to always providing tours with competitive and reasonable prices on the market. We regularly monitor, update and adjust tour prices in accordance with market price developments, and proactively negotiate with service providers to bring the most optimal prices to customers.

In addition, My Tam Travel also applies many special price incentive policies for customers who book tours early, loyal customers, large groups... to bring quality travel experiences at reasonable costs. We understand that price is an important factor in customers' decisions, so we do our best to ensure that every customer can find a trip that fits their budget.

We also conduct regular price surveys and customer reviews to improve our services and prices. This not only helps us stay competitive but also builds trust and satisfaction from our customers.

Regular promotions and offers

In addition to our commitment to competitive prices, My Tam Travel also offers many attractive incentives and promotions for customers such as:

• Tour discount promotions for holidays, Tet and special occasions of the year.
• Special price for customers who book tours early.
• Membership program with many preferential benefits.
• Discounts for groups, families or groups.
• Give away gifts, freebies to customers on certain tours.

With flexible incentive and promotion policies, My Tam Travel always brings you the opportunity to travel at reasonable costs and many additional utilities. These promotions not only help save costs but also create more motivation for customers to explore new destinations.

We also encourage customers to follow My Tam Travel's announcements via the website and social networks so as not to miss any promotional programs. Our staff is always ready to support and advise customers so that they can make the most of the promotional programs.

Customer care policy

Complaints and feedback handling process

In addition to 24/7 support service, My Tam Travel also applies a clear complaint and feedback handling process, to resolve any problems that arise quickly and effectively:

1. Receive feedback and complaints from customers through contact channels.
2. Analyze and evaluate the nature and extent of the problem.
3. Identify appropriate solutions.
4. Contact customers directly to notify and resolve.
5. Monitor and evaluate customer satisfaction after resolution.
6. Maintain records and reports summarizing complaints.

With this process, My Tam Travel commits to handle all customer feedback and complaints fairly, quickly and bring maximum satisfaction to customers. We consider listening to customer opinions as an important part of improving service and enhancing tour quality.

Travel insurance policy

Travel insurance packages offered

To ensure the safety and benefits of customers during the trip, My Tam Travel provides comprehensive travel insurance packages such as:

• Travel accident insurance: Compensation in case customers have accidents or injuries during the trip.
• Travel health insurance: Covers medical expenses and hospitalization while traveling.
• Luggage insurance: Compensation when customer's luggage is lost or damaged.
• Tour cancellation insurance: Refund tour costs when customers are forced to cancel the tour due to force majeure reasons.

You can choose insurance packages that suit your needs and conditions to ensure safety and benefits throughout the trip. We encourage customers to participate in travel insurance to have more peace of mind on each trip.

We also regularly update information on new insurance packages and insurance terms so that customers can easily choose the insurance package that best suits their needs.

Insurance Claim Process

In case the customer needs to make an insurance claim, My Tam Travel will guide and support you to perform the following steps:

1. Contact My Tam Travel customer service immediately for detailed instructions.
2. Provide full relevant documents and certificates such as invoices, receipts, medical certificates...
3. Complete the claim form and submit it to the insurance company.
4. Coordinate with insurance company to urge and monitor the processing.
5. Receive compensation from the insurance company as prescribed.

We are committed to supporting our customers at every step of the claim process, ensuring that their interests are protected in the best possible way. Our staff will always be available to advise and answer any questions related to travel insurance.

Conclude

My Tam Travel's service policy is built with the goal of bringing the safest, highest quality and most comfortable travel experience to customers. We are committed to providing 24/7 support services, a clear complaint handling process, along with comprehensive travel insurance packages to protect your interests throughout the journey.

Customers not only enjoy attractive incentives but can also rest assured about the security of personal information and the quality of services we provide. With a team of professional, dedicated staff, My Tam Travel is always ready to listen and meet all customer needs.

Please contact us immediately for detailed advice on service policies and to book safe, quality tours. We are proud to bring you the best travel experiences with the assurance of transparent and professional policies.